COVID-19 (Coronavirus) update: Our website and app are always open. *Transaction fee-free EDGE Network Payment services are available between fully accredited customers that have registered to use the WU® EDGE platform and are authorised by a WUBS affiliate to access services in Australia, Austria, Canada, Czech Republic, France, Germany, Hong Kong, Italy, Malta, New Zealand, Poland, Singapore, Switzerland, United Kingdom, and USA. COVID-19 (Coronavirus) update: Our website and app are always open. Western Union (WU) rejects 2020 earnings guidance due to a dent in retail money transfer business, caused by coronavirus-led business disruption. Western Union Business Solutions is a business unit of The Western Union Company. For a complete listing of US state licensing, click here. Your browser does not support the audio element. Send money on the go with the Western Union ® app. How are you determining whether to keep retail locations open? For a full list of WUBS operating entities, licensing information and relevant country information please click here. WUBS holding balance facility enables you to temporarily hold amounts that you have acquired to make or receive a payment for up to 90 days. Through a white-labeled, mobile-friendly platform, credit unions and community banks can offer these products digitally and under their own branding. Still, some brands prefer to remain in regular operation, at least for now, to project a measure of stability. Today's Western Union Top Offers: $0 Fee For Sending Money Online; Below are Frequently Asked Questions (FAQs) for our customers, the media, and other key stakeholders. Please contact us to see if we can be of any assistance. To help provide relief for COVID-19, the Coronavirus, Western Union and the Western Union Foundation have announced a $1 million worldwide matching challenge. Where possible, yes. For additional information about Western Union Business Solutions USA, LLC visit http://business.westernunion.com/Compliance-Legal/Compliance. Western Union Business Solutions (WUBS) is a business unit of the Western Union group of companies and operates through local affiliates in a number of countries around the world. Simply pay using your bank's online bill pay service, or at a participating Western Union Agent location in the U.S, Just like paying a utility bill! Consultez les horaires actuels de nos agences ici. Western Union continue de suivre avec attention l’évolution du COVID-19 (coronavirus). To get started, download the Western Union ® app. More than 60,000 individuals and businesses around the world rely on our global financial network and online payment platforms. Western Union Business Solutions is a business unit of The Western Union Company. For a complete listing of US state licensing, click here. Financial institutions can apply their brand values to digital components and continue to successfully serve their customers. Your browser does not support the audio element. COVID-19 (Coronavirus) update: Our website and app are always open. guidance from the World Health Organization, Direct to Bank Account country information, Direct to Bank Account country information, Yes, we continue to serve our customers and operate globally. A BIC is the same as a SWIFT code. Relationship building and unique connections can be made without a face-to-face interaction. Will you continue to send or payout money transfers in countries that have declared a state of emergency? © 2020 Western Union Holdings Inc. All rights reserved. Find locations. Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines. After all, one of the few general complaints about these financial institutions often relate to their lack of investment and emphasis on new technology compared to big banks. How Western Union is helping with the coronavirus impact on trade? Western Union Business Solutions is one of the world’s leading providers of cross-border business payments. It’s important to remember that shifting online doesn’t mean moving away from a personalized approach. The power to send money around the world is yours. We encourage our customers to please check the. Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. A bank code may be known as: For some countries you may need an International Bank Account Number (IBAN) in addition to the bank code. Cybersecurity and Digital Safety in Mining, http://business.westernunion.com/Compliance-Legal/Compliance. Send money now. Envoyer maintenant. I cannot pick up my money transfer because no agent locations are open due to the COVID-19 situation. Given the dynamic situation Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. Our primary concern is the safety of our employees, customers, and the well-being of those impacted globally. You will need the receiver’s bank account details. Services in the US are provided by Western Union Business Solutions (USA), LLC (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). Even if  bank and credit union locations remain open, 82% of banking customers report concern over entering a branch and 63% are more inclined to try a digital option. Send money with Western Union wherever you are. Send money now. Until then, financial institutions should consider the evolving needs of their customer base. CHIPS (Clearing House Inter-Bank Payment System) – US and Canada only. If I can’t pick up my money transfer, what will happen to my money? We will keep this page updated as the situation develops. Choose Bank Account service when you send online or at an agent location. COVID-19 (Coronavirus) update: Our website and app are always open. Send money with Western Union wherever you are. A BIC will either have 8 or 11 digits. Will you continue to send or payout money transfers in countries that have declared a state of emergency? Home CA Maywood Maywood, CA 90270, USA. Anyone who has never used an all-digital transfer can get help with Western Union’s Digital Location. Is it true that banknotes are spreading Coronavirus? Our primary concern is the safety of our employees, customers, and the well-being of those impacted globally. At Western Union Business Solutions we are committed to supporting our business customers during these difficult times. Shop online and pay with cash with Western Union. Given the dynamic situation Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. Transaction fees may also apply to transactions other than EDGE Network Payment services. Can I authorize someone to pick up the money from me if I can’t leave my home? The guidance from the World Health Organization remains that basic hygiene is the best possible defense against Coronavirus. The combined match will … Nuestra principal preocupación es la seguridad de nuestros empleados y clientes y el bienestar de los afectados en todo el mundo. Nous nous soucions avant tout de la sécurité de nos employés, de nos clients, et du bien-être de toutes les personnes touchées par l’épidémie dans le monde. Some smaller financial institutions have partnered with organizations like Western Union Business Solutions to offer a range of international services such as foreign currency payments. A bank code is a series of numbers used to identify banks around the world. Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines. Western Union announced a USD $1M global matching challenge to help fight COVID-19 (coronavirus) and for relief in China and other affected countries. These are major challenges and require knowledgeable and flexible partners. Their customers require servicing, but an increasing number of physical locations are temporarily shutting their doors in an effort to reduce the spread of the virus. Ask you receiver for an IBAN if it’s required. Send money now. Stephen Kuhl joins Jim Blasingame to report on the Western Union’s Foundation efforts to provide financial support for certain organizations that will be hurt by the coronavirus impact on international trade and travel. The sender can send a new money transfer to someone else or initiate a digital money transfer at WU.com or through the Western Union mobile app for bank account payout where these services are available. However, you can ask your sender to contact Western Union customer service to ask for a refund. Please use the Agent Locator to determine service hours in your area. We deliver a Daily Market Analysis and a Monthly Currency Outlook directly to your inbox. Western Union’s revenue for the quarter ending March 31 was $1.2 billion, or an 11% decline from the prior year, according to Macrotrends. Because of the ongoing pandemic, some of these organizations may be struggling to connect with customers and, as a result, may be unable to provide popular services since many interactions are now limited to a digital space. We have no reason to believe that banknotes are more likely to spread viruses than any other surface, and Coronavirus is no exception. What is a Bank Identification Code (BIC)? This strategy will likely change as more areas continue to shut down due to government instructions. How can I send money to a bank account? Try our Currency Converter, Set Rate Alerts, and see savings with the Check Cost Calculator! Western Union Business Solutions operates through locally licensed affiliates in more than 30 countries. The requirements vary by country, but usually include your receiver’s bank name, branch name or code, account name and number. We have extensive experience working with clients in a variety of sectors, including import and export, wine and spirits, agriculture, mining, and non-profit. This is a challenge for all financial businesses, but community banks and credit unions are particularly affected as they often rely heavily on in-person interactions as a core part of their brands. Your transfer will be available in the system for 30 days. COVID-19 (Coronavirus) update: Our website and app are always open. Some Western Union Agent locations are closed due to the coronavirus pandemic. Is your financial institution able to help? How Western Union is helping with the coronavirus impact on trade? Insights to manage and grow your international business with videos, webinars, case studies and more. Can I authorize someone to pick up the money from me if I can’t leave my home? Western Union continues to monitor the COVID-19 (Coronavirus) developments closely. Select your destination country to see the payout options. The Western Union Co. WU is likely to remain affected by the recent COVID-19-led business losses. You can refer to our Direct to Bank Account country information to see what details are needed for each country. An IBAN is used in some countries to uniquely identify a customer’s bank account. Now these organizations are likely scrambling to manage their foreign currency exposure, product sourcing and more. Customers may be worried about their financial stability  and seek more specific and practical advice from their financial institutions regarding closures, fees and instructions. COVID-19 (Coronavirus) update: Our website and app are always open. It’s unclear when the pandemic will subside and regular business operations will resume. Services in the US are provided by Western Union Business Solutions (USA), LLC  (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). Given the dynamic situation Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. WUBS will apply a foreign currency exchange rate, which includes a margin set by WUBS, whenever a transaction includes a currency conversion. Home CA El Segundo El Segundo, CA 90245, USA. Western Union and the Western Union Foundation launched a. Discontinue a call if a caller coaches you to respond to questions asked by Western Union. Send money now. We offer industry-specific payment platforms and customized payment solutions for business across a range of industry verticals. As we are experiencing higher than normal call volumes, we want to take this opportunity to remind you of the many great ways we are here to support you 24x7, online at WU.com and via the mobile App For security reasons, only the designated receiver can pick up a transfer. Credit unions and community banks are understandably concerned about managing their businesses in the face of this uncertainty. Verify your profile to send money directly to a bank account, mobile wallet or for a cash pickup at an agent location. Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines. What’s a bank code, and how do I find my receiver’s bank code? Always make sure you know who you are sending money to. If making adjustments cannot be made quickly, consider keeping your customer base informed of the progress. It could help keep them from switching to another provider. Given the dynamic situation, we are encouraging customers in affected areas to utilize our digital services – send or receive money by visiting our, Western Union understands that our Agent retail locations in areas with a high concentration of COVID-19 outbreaks may close their businesses temporarily or may have altered operating hours. It’s important to give customers an alternative option where possible to show your ability to meet their changing needs. What’s a bank code, and how do I find my receiver’s bank code? Western Union (WU) rejects 2020 earnings guidance due to a dent in retail money transfer business, caused by coronavirus-led business disruption. Learn More. Address Agent. Download Info Sheet Follow the instructions on the screen for profile verification. What is Western Union doing to support customers during this time? COVID-19 has very quickly transformed the day-to-day lives of people around the world. Is it true that banknotes are spreading Coronavirus? What additional tips should I keep in mind? That decline was likely due to the impact of the coronavirus — like most firms, Western Union has withdrawn its outlook for 2020. Ask your receiver for the bank code and IBAN (if applicable). Services in the US are provided by Western Union Business Solutions (USA), LLC (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). Send money with Western Union wherever you are. Send money with Western Union wherever you are. They can range from 3 and 23 digits depending on the country. For instance, many businesses have been sending out email communication regarding their business continuity plans. How are you determining whether to keep retail locations open? A BIC is a code used to identify banks worldwide. In fact, experts argue that financial institutions should offer online capabilities because it reflects the new busy schedule of today’s customers. The number of closed financial institutions is increasing swiftly. The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movements and payments, has continued to closely monitor the development of … Western Union Business Solutions remains committed to support the needs of our customers along with the health and safety of our staff during these challenging times. COVID-19 (Coronavirus) update: Our website and app are always open. Send money now. As the world continues to navigate the COVID-19 pandemic, financial institutions may be in a difficult position. For a complete listing of US state licensing, click here. What is a Bank Identification Code (BIC)? Western Union continues to monitor the COVID-19 (Coronavirus) developments closely. What is an International Bank Account Number (IBAN)? Home CA Downey Downey, CA, USA. No financial information required. You can refer to our Direct to Bank Account country information to see what details are required for each country. Below are Frequently Asked Questions (FAQs) for our customers, the media, and other key stakeholders. Given an economic crisis resulting from the pandemic, Western Union urges customers to remain at home and engage in digital money transactions to help contain the virus spread. Western Union Business Solutions enables companies of all sizes to send and receive cross-border payments and manage foreign exchange. We also offer customized solutions for legal, financial and educational institutions. I cannot pick up my money transfer because no agent locations are open due to the COVID-19 situation. Western Union is here to support you during these challenging times with COVID-19 (Coronavirus). What is an International Bank Account Number (IBAN)? Some countries require that payment sent from Australia include an IBAN. Business Loans under the Coronavirus Business Interruption Loan Scheme. Western Union Co , the world's largest money transfer firm, expects an improved outlook for 2021 as people adjust to the novel coronavirus and on … If financial institutions are able to transition any services online, now is likely the time to take action, especially since more and more branches are announcing closures. The IBAN consists of an alphabetical country code followed by two digits, and then up to thirty-five characters for the bank account number. If I can’t pick up my money transfer, what will happen to my money? Send money with Western Union wherever you are. Consider segmenting your audience and providing regular detailed updates to each separate group. As the world continues to navigate the COVID-19 pandemic, financial institutions may be in a difficult position. However, according to a recent examination, a standard note is not enough. Western Union Business Solutions is a business unit of The Western Union Company. After this period, your sender will have to contact Western Union customer service hotline to reactivate the transfer. For information about how to protect yourself from fraud, click. If sending money through retail is your only option, we encourage you to be mindful of service interruptions or altered operations hours, based on local conditions and guidance from local authorities. Please check WU’s Direct to Bank Account country information to confirm the information you’ll need. ©  2020 Western Union Holdings, Inc. All Rights Reserved. As such we applied for, and received approval as a lender under The Coronavirus Business Interruption Loan Scheme (CBIL Scheme). Utilisez Western Union pour envoyer de l'argent en ligne, ... Information COVID-19: Envoyez de l’argent 24 h/24 et 7 j/7 sans sortir de chez vous via notre application ou WU.com. Consumers value convenience and the ability to manage their tasks quickly. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. With Western Union, you can send money domestically, pay bills, check exchange rates *, track a transfer, make an international money transfer, and more – right from your smart phone. The same survey reports that some banks are even winning new business because of their online capabilities. Send money with Western Union wherever you are. Western Union continúa siguiendo de cerca la evolución de COVID-19 (coronavirus). Send money with Western Union wherever you are. Western Union Launches Worldwide Coronavirus Relief Drive (Graphic: Business Wire) The Western Union Foundation is accepting contributions from Western Union employees, Agents, customers, and the public, across the globe between now and April 14, 2020. Stephen Kuhl joins Jim Blasingame to report on the Western Union’s Foundation efforts to provide financial support for certain organizations that will be hurt by the coronavirus impact on international trade and travel. Financial institutions with established digital infrastructures or platforms are able to continue supporting their customers, but those without such access may have trouble because of prolonged closures and the increased public appetite for online banking. After all, compared to other nations, North America has been slower to adopt financial services on a smartphone and yet because of concerns regarding public activities during the current pandemic, Making a personal connection without being in person. Send money now. Adapting to a digital-first strategy does not have to be difficult or sacrifice the values of an organization. Prior to the outbreak, credit unions and community banks may have been concerned about levels of adoption for these types of online transactions, let alone mobile usage. For additional information, please visit the Western Union COVID-19 Resource Center. Ask your receiver for the BIC if it’s required in their country. We will keep this page updated as the situation develops. Day-to-day trends and market activities affecting the market in easy-to-understand snapshots. Amounts held in a holding balance do not earn interest. We are sorry for the inconvenience. The current dilemma for business banking customers who require international services – which could be a large segment – is that most small companies have a global component such as foreign vendors, customers and staff.